
Ever wondered why good listeners are good listeners? And why do we like to talk or share more with someone who is a good listener?
Active listening is an important component when it comes to listening. Olson & Iwasiw, 1987 referred it as — “a measurable dimension of empathy.”
The art in itself begins with us. Only when we are willing to devote our energy to it. Active listening has three components to it.
1. Listen for total meaning – includes both what is conveyed and how it is conveyed.
2. Responding to feelings – responding back in a way which is aligned with the way speaker feels understood.
3. Noting all the cues – includes both verbal i.e. contents or speech and non-verbal i. e. feelings, tone, expression.
Active listening is an integral component when it comes to therapy. Carl Rogers payed a close attention to this aspect in his therapeutic settings. According to him, it is a tool that fosters positive change.
Active listening can be improved and here are some techniques that can help.
• Paraphrasing – simply restating the information received in own words.
• Probing – sometimes by asking questions we not only gather more information but also understand better. However, begin with open ended questions.
• Reflect – reflecting to the speaker in ways they feel understood at all levels.
“Sometimes all a person wants is an empathetic ear; all he or she needs is to talk it out. Just offering a listening ear and an understanding heart for his or her suffering can be a big comfort.” – Roy T. Bennett




